Returns and Refund Policy

At Genesis Professional Tools, we are committed to providing high-quality beauty products and services. Your satisfaction is important to us, and we strive to ensure every purchase meets your expectations. Please read our Returns and Refund Policy carefully.

Non-Refundable Items
Due to hygiene and safety reasons, we are unable to accept returns or offer refunds for the following:

• Opened or used beauty products.
• Products that have been tampered with or are not in their original packaging.

Eligibility for Returns and Refunds
We will only accept returns or offer refunds in the following circumstances:

• Damaged Items: If your item arrives damaged, please contact us within 14 days of receiving your order.
• Unopened Products: We accept returns for products that remain unopened, unused, and in their original sealed packaging.

How to Request a Refund or Return
To initiate a return or refund, please follow these steps:

1. Contact us at office@genesisprofessionaltools.com within 14 days of receiving your order.
2. Provide your order number, details of the product(s), and the reason for the return or refund request.
3. If the item is eligible, we will provide you with further instructions on how to proceed.

Important Notes:

• Refunds will be processed to the original payment method within 7–10 business days after we receive and inspect the returned item.
• Shipping costs are non-refundable unless the return is due to a damaged or incorrect item.
• We reserve the right to refuse returns that do not meet the above conditions.

Contact Us
If you have any questions about this policy or need further assistance, please email us at office@genesisprofessionaltools.com.